What Guests Want from Their Vacation Rental Experience
When a guest comes to a vacation property rental on the Outer Banks for the first time, they do not know what to expect. However, that does not mean they do not know what they want. Most will expect to have an experience that is just as simple as visiting a quality hotel.
With some work, vacation rentals can provide a fantastic experience that rivals what guests would expect from even a fine hotel. It all comes from having a clear idea of the guests’ expectations.
The following are some of the most important things that guests have come to expect.
Booking Should Be Easy
People want to do everything online today, and they want it to work quickly. This is why it is so important to have an online system that makes it fast and easy for guests to book when they are online. The fewer clicks they need to go through and the fewer walls of text they have to read, the better.
Give them the information they need and make renting easy.
Make Check In and Out Easy
Guests want an easy method of checking in. This would typically mean being available for the guest at a moment’s notice to provide keys, as the staff would be in a hotel. Of course, you do not have a full hotel staff at your disposal, and you cannot just leave the key under the mat.
However, you can utilize smart locks, which can make it fast and easy for the guests to get into the home.
Keep it Clean
This is one of the areas where vacation property owners can have an advantage. Many hotels need to turn over their rooms very quickly, and this means rooms might not get the thorough cleaning they need. Make sure you have a professional cleaner arrive as soon as one guest leaves and before another arrives. You need to make sure you are working with a quality housekeeping company you trust to do a good job.
It is well worth doing research to make sure you are working with the best.
Available for Emergencies
If there is a problem with the property, guests need to be able to reach you around the clock. Having someone available for your guests at all times is always a good idea.
Great Amenities
You also need to provide quality amenities for your guests. They expect things such as flat screen televisions, kitchenware, and the like. You do not want to skimp on the amenities, or you will find that you start getting bad reviews and fewer bookings.
Take these considerations and make sure your rental is offering what the guests expect. When you do, you should see your rentals start to take off.